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Privacy Policy

Privacy Policy

Last updated: 15 September 2025

Daltec AI Limited ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website dal-tec.com.

1. Who We Are

We are Daltec AI Limited, based in the United Kingdom. For the purposes of data protection law, we are the "data controller" of the personal data we collect.

If you have any questions, you can contact us at:

  • Email: info@dal-tec.com
  • Address: Unit 3, Colne Way Court, Colne Way, Watford, WD24 7NE, United Kingdom

2. What Information We Collect

We may collect and process the following information:

  • Personal information you provide: such as your name, email address, billing/delivery address, phone number, and payment details when placing an order.
  • E-commerce data: order history, account login details, and transaction records.
  • Marketing preferences: your subscription status for newsletters and promotions.
  • Technical data: such as your IP address, browser type, operating system, and browsing activity.
  • Cookies and tracking data: used to improve website functionality, analytics, and marketing.

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders, including payment handling and delivery.
  • Provide and improve our services and website.
  • Respond to your enquiries or requests.
  • Send you updates, promotions, and marketing communications (if you have opted in).
  • Personalise your shopping and browsing experience.
  • Prevent fraud and maintain website security.
  • Comply with legal and tax obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent – when you opt in to receive marketing.
  • Contract – when processing is necessary to fulfil your order.
  • Legal obligation – when required by law (e.g., tax records).
  • Legitimate interests – for website improvement, fraud prevention, and customer support.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Payment processors (e.g., Stripe, PayPal, etc.) to handle secure payments.
  • Delivery and logistics providers to ship your orders.
  • Email marketing services (e.g., Mailchimp, Klaviyo, etc.) if you subscribe to our newsletters.
  • Analytics and advertising providers (e.g., Google Analytics, Facebook Ads) to improve and promote our services.
  • Regulators or law enforcement if required by law.

6. International Transfers

If we transfer your data outside the UK (for example, if our service providers are based abroad), we ensure appropriate safeguards (such as UK-approved standard contractual clauses) are in place to protect your information.

7. Data Retention

We keep your personal data only as long as necessary for the purposes set out in this policy, or as required by law.

  • Order information: retained for at least 6 years for tax and accounting purposes.
  • Marketing information: retained until you unsubscribe or withdraw consent.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data.
  • Restrict or object to processing.
  • Data portability (receive your data in a machine-readable format).
  • Withdraw consent at any time (for marketing communications).

To exercise these rights, contact us at info@dal-tec.com.

9. Cookies

We use cookies and similar technologies to:

  • Enable essential website functionality (e.g., shopping cart).
  • Analyse website performance and usage.
  • Personalise content and advertising.
  • Track the effectiveness of our marketing campaigns.

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy dal-tec.com/cookie-policy.

10. Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

11. Email Marketing

If you subscribe to our mailing list, we will use your email address to send you updates, promotions, and offers.

  • You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.
  • We may track email engagement (e.g., opens and clicks) to improve our communications.

12. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.